Privacy Policy
Companies in the EUROPACIFIC group (Europacific, logistika d.o.o., Europacific
transport d.o.o. and Europacific agent d.o.o., hereinafter: the data controllers)
obtain and process personal data of individuals in their business proceeding.
In order to provide you with basic information about the processing of your
personal data at EUROPACIFIC, we have drafted this Privacy Policy.
The policy contains information for the individuals that is provided under the
General Data Protection Regulation (hereinafter: GDPR), which is sectioned
according to the purpose for which the personal data is processed.
The controller processes your personal data when you:
– use our website www.europacific.si,
– order a logistics service from us,
– contact us via any contact form or
– subscribe to our e-newsletter.
– order a logistics service from us,
– contact us via any contact form or
– subscribe to our e-newsletter.
The use of europacific website
This information on the processing of personal data is intended for individuals
who visit the website www.europacific.si.
Data controller
The controller of your personal data is:
Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p .: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com
Purpose of processing and types of personal data
The controller processes your personal data when visiting the website
www.europacific.si in order to monitor and ensure the operation and security of
use of the website.
When visiting the website, data processing is performed and that includes:
– the time of access to the website,
– your IP address and
– the address of the website.
In order to visit the website, the processing of the above stated personal data is
necessary, as they represent the t.i. essential cookies, which you can read more
about in the Cookie Policy.
Legal basis for the processing of personal data
This processing of your personal data is carried out on the basis of the
controller’s own legitimate interest (point (f) of Article 6(1) of the General Data
Protection Regulation (GDPR)).
Explanation of legitimate interests
The controller may process the personal data of an individual who uses the
website due to:
a.) Ensuring information security and the operation of information systems
The controller performs the processing of personal data to ensure information
security and operation of information systems, network and information security,
prevention of unauthorized access to the controller's information systems and
response to computer security threats and incidents. To this end, the operator
also performs technical maintenance of the websites and services. These
measures and processing relate to the personal data of customers or third parties
(such as website visitors).
b.) To prevent and detect abuse and conduct that may have signs of criminal
conduct
In case of suspicion of abuse or criminal conduct, the controller may process data
on users of websites and online services to an appropriate and proportionate
extent for the purpose of identifying and preventing possible fraud or abuse (so-
called black list) and may, if appropriate, provide this information to the
competent authorities.
Categories of recipients of personal data
The controller may provide the personal data of the individual visiting the website
to the following persons:
– external IT website service providers,
– state authorities at their request or in case of suspicion of criminal conduct;
– state authorities at their request or in case of suspicion of criminal conduct;
Period of personal data storage
When storing individual’s activity data on the website (IP address), the
processing and storage will last only for the time specified in the Cookie Policy,
except in the case of incidents and violations. Data collected at the time of the
identified abuse may be kept permanently.
Rights of the data subject
An individual may request access to personal data. To exercise your rights,
contact us at Europacific, logistika, d.o.o., Ankaranska cesta 5, 6000 Koper, t .:
+386 5 6626 380, e .: info@europacific.com.
The right to lodge a complaint with the supervisory authority
The controller strives to process your personal data legally and to protect it with
appropriate technological and organizational means. If you believe that your
personal data is processed by the controller in contravention of the applicable
regulations governing the protection of personal data, you have the right to file a
complaint with the Information Commissioner of the Republic of Slovenia
(address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone:
012309730, website: www.ip-rs.si).
For more information, please also follow the link to the Cookie Policy which is an
integral part of this Privacy Policy.
ORDERING SERVICES AT EUROPACIFIC
This information is intended for individuals who order the services of a data
controller whose core business is comprehensive logistics services.
Data controller
The controller of your personal data is the company from the EUROPACIFIC
group to which you have submitted your request or with which you have
concluded a contract for the provision of services. Data on companies of
EUROPACIFIC group is available at: https://europacific.si/.
Purpose of processing and type of personal data
The basic purpose of the processing of personal data in the provision of services
is the conclusion and implementation of a contract in the field of logistics
services, which the individual concludes with the controller.
The information that the controller obtains from an individual when performing
services is:
- name and surname,
- address (if the client is a natural person),
- company name, data and title/position in the company (if the client is a legal entity and is represented by a natural person),
- e-mail address,
- phone number,
- content of the contract (data on the goods, address for collection and delivery of the goods, amount of the purchase price etc.),
- other information that the individual provides to the controller when concluding the contract and is necessary for the preparation of the offer or the execution of the contract.
The listed personal data is obtained directly from the individual. The provision of
the above stated information is an individual's contractual obligation. The
provision of data is essential for the performance of the service. If the individual
does not provide the information, he will not be able to conclude a contract for the
transport of goods with a company from the EUROPACIFIC group.
Personal data will be used to contact the individual, for example for additional
information, coordinate the order, to pick up and deliver the goods and other
communication related to the service order.
Due to the implementation of the contract, the controller may disclose the
individual’s name, surname, address and telephone number and his
company/employer’s name to his delivery partner company.
The operator may also use the data on the electronic and physical address of an
individual obtained in the course of performing his services for the purpose of
carrying out direct marketing of his products.
The personal data of an individual may also be processed for the purpose of
preventing and identifying abuses and conduct that may have signs of criminal
conduct, to the extent necessary to achieve these objectives.
Legal basis for the processing of personal data
The legal basis for the processing of personal data in the provision of
EUROPACIFIC logistics services is the performance of a contract to which the
data subject is a party or the performance of an activity at the request of an
individual before the conclusion of the contract (point (b) of Article 6 (1) of the
GDPR).
The personal data of an individual ordering EUROPACIFIC services may also be
processed on the basis of legitimate interests pursued by the controller pursuant
to point (f) of Article 6 (1) of the GDPR or pursuant to paragraph 2 of Article 158
of ZEKom-1 and are explained in the next section.
Explanation of legitimate interests
The controller may process the personal data of an individual who orders his
services also due to:
a.) Implementation of direct marketing
For reasons of pursuing business objectives, the controller may process the
personal data of customers for the purpose of sending advertising electronic
messages (paragraph 2 of Article 158 of ZEKom-1) or physical mail
(legitimate interest). In this case the controller is entitled to process the
individual's past or unfinished purchase orders and perform basic
segmentation (such as type of logistics service and location), so he will be
able to prepare a relevant message for the individual (for example offering
new products, sending discount coupons, promotional gifts, invitations to
events etc.). Such processing may be objected to by the individual at any time
in accordance with the procedure described below. EUROPACIFIC is also
entitled to send its messages and correspondence equipped with marketing
content.
b.) For the purpose of preventing fraud and abuse
In its operations, the controller establishes and maintains a list of persons for
whom, on the basis of past experience, it assesses that the conclusion of
business relations with them is not appropriate. These are clients who have
been suspected of fraud, fraud or other illegal conduct and abuse.
Measures to protect personal data
Personal data on issued invoices, in the invoicing and other programs for
handling of goods, shipping documents, e-mails and e-archive are stored at the
controller’s registered office and on cloud archive. The controller protects this
information by locking the premises where it is stored, passwords on computers
and programs, and other measures prescribed by internal acts and legislation.
Categories of personal data recipients
The controller may provide the data of the individual ordering his services to the
following recipients:
- accounting service provider,
- e-mail service provider,
- the provider of cloud storage services of the archive documentation,
- providers of other IT services (technical maintenance of equipment, direct marketing);
- contractors for deliveries or logistics services,
- payment service providers (execution of transactions),
- state bodies in accordance with their legislative powers (such as Slovenian Tax Administration);
Information on transfers of personal data to a third country or international organization
Customer information may be transmitted in the United States of America through
communication with the customer via email operated by Microsoft Corporation,
One Microsoft Way, Redmond, Washington and cloud storage of business
records through Amazon Web Services, Inc., 410 Terry Avenue North, Seattle,
under standard contractual clauses adopted by those online service providers in
addition to the general terms and conditions.
Period personal data storage
Data on concluded contracts will be kept for 10 years from the fulfillment of the
contractual obligation. Insofar as this is necessary for the conduct of legal
proceedings, customer data may also be kept for a longer period of time. Data
from t.i. black lists are kept permanently.
Period personal data storage
An individual may exercise the right of access to personal data, the right to
rectification, restrictions on the processing and transfer of data. You can exercise
your rights by contacting the operator by regular mail or e-mail, the contact
details of the companies from the EUROPACIFIC group are available at:
https://europacific.si.
An individual may object to processing for the purposes of direct marketing on the
basis of paragraph 2 of Article 158 of ZEKom-1. The latter does not affect the
lawfulness of the processing carried out on that basis until the opposition was
lodged and does not affect the processing of personal data processed on other
legal bases. Exercise this right by unsubscribing from marketing messages by
following the link in the marketing email or by writing to us at
info@europacific.com.
We will guarantee the exercise of your rights within one month of receiving the
request, and this period may be extended by two months under certain
conditions. If we extend the deadline, we will inform you about this and the
reasons for this within one month of submitting the request.
The right to lodge a complaint with the supervisory authority
The controller strives to process your personal data legally and to protect it with
appropriate technological and organizational means. If you believe that your
personal data is processed by the controller in contravention of the applicable
regulations governing the protection of personal data, you have the right to file a
complaint with the Information Commissioner of the Republic of Slovenia
(address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone:
012309730, website: www.ip-rs.si).
ORDERING SERVICES AT EUROPACIFIC
This information on the processing of personal data is intended for individuals
who contact us using the standard forms on the website https://europacific.si/.
The online contact forms for communication on our website are:
– the classic contact form,
– the “Request an offer” form and the
– online chatbot.
– the “Request an offer” form and the
– online chatbot.
Controller
The controller of your personal data is:
Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p.: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com
Ankaranska cesta 5, 6000 Koper
p.: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com
Purpose of processing and type of personal data
The controller processes the personal data you have provided on the online
contact forms at: https://europacific.si/, in order to provide you with the
information you have requested from us. The data that an individual enters when
inquiring on this site is absolutely necessary to provide the required data to the
individual.
Legal basis for the processing of personal data
This processing is carried out on the basis of the controller's own legitimate
interest (point (f) of Article 6 (1) of the General Data Protection Regulation
(GDPR)).
Mandatory information that you provide via the classic contact form is:
- e-mail address,
- personal data included in the content of your message;
The information you provide via the contact form “Request an offer” is: - contact details (personal name, company name and industry), e-mail address, telephone number and cargo details), the obligatory details being marked with “*”,
- the content of your message;
In the event that you communicate with us via an online chatbot we also process
information about your IP address, communication time and your actions in the
chat room, location and consequently the choice of robot language and other
data from cookies. Learn more about Drift Inc.'s online chat cookies in our
"Cookie Policy". The content you provide to us via the online chat does not
necessarily contain personal data, but it is recommended that you provide us with
an email address and your name for easier communication.
The controller processes the data for the purpose of communication when you
express such a request. Personal data from the contact forms are not used for
other purposes and are not disclosed to third parties, unless the customer wishes
to obtain an offer from another company in the EUROPACIFIC group. In this
case, the controller may transfer the data necessary for the preparation of the
offer or the execution of the contract to another company in the group, using the
notice on the processing of personal data from the section "Ordering services at
EUROPACIFIC".
Categories of personal data recipients
The controller cooperates with the processors in the technical aspects of the
website contact forms functioning, operation and security of the website. The
latter process personal data only exceptionally and to a limited extent (for
example random access to data when solving technical problems). The controller
has concluded appropriate DPA contracts with IT service providers.
The controller uses the online chat room of the provider Drift.com, Inc., 222
Berkeley Street, Suite 600 Boston, MA 02116, USA, which acts as a contractual
processor. Further information on the processing of personal data can be found
in the provider's GDPR explanations: https://www.drift.com/gdpr/ and security
and privacy explanations: https://www.drift.com/security/.
Information on transfers of personal data to a third country or international organization
Data from online communication can be transferred to the USA, as the controller
uses the services of e-mail provider Microsoft Corporation, One Microsoft Way,
Redmond, Washington, USA, on the basis of standard contractual clauses
adopted by the web provider in addition to the general terms and conditions for its
services.
Processor Drift Inc. processes data through sub-processors outside the EU
(listed at https://www.drift.com/data-processing-addendum/), with whom it has a
contractual relationship covering the view of personal data protection.
Period of retention of personal data
The controller will process personal data from the contact forms until the purpose
of their processing is achieved, i.e. completion of communication with the
individual. If the communication is part of a contract, it is kept in accordance with
the explanations in the section "Ordering services at EUROPACIFIC
Rights of the data subject
An individual may exercise the right of access to personal data, the right to
rectification, restriction of processing, deletion or objection to the processing. The
rights can be exercised by contacting us by mail at EUROPACIFIC logistika,
d.o.o., Ankaranska cesta 5, 6000 Koper or at info@europacific.com.
We will guarantee the exercise of your rights within one month of receiving the
request, and this period may be extended by two months under certain
conditions. If we extend the deadline, we will inform you about this and the
reasons for this within one month of submitting the request.
The right to lodge a complaint with the supervisory authority
The controller strives to process your personal data legally and to protect it with
appropriate technological and organizational means. If you believe that your
personal data is processed by the controller in contravention of applicable
regulations governing the protection of personal data, you have the right to file a
complaint with the Information Commissioner of the Republic of Slovenia
(address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip @ ip-rs.si, phone:
012309730, website: www.ip-rs.si).
SUBSCRIBING TO NEWSLETTER
This information on the processing of personal data is intended for individuals
who subscribe to the EUROPACIFIC electronic newsletter via the website
www.europacific.si.
Controller
The controller of your personal data is:
Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p .: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com
Purpose of processing and type of personal data
The purpose of the processing is for the controller to inform the registered
individuals about novelties and offers in the field of logistics. The information may
also relate to the operator's subsidiaries (i.e. Europacific agent d.o.o. and
Europacific transport, d.o.o.). In addition to your IP number, the operator only
processes your e-mail address (e-mail address), which you enter in the online
form and the date and time of registration.
Legal basis for the processing of personal data
This processing is carried out on the basis of the given consent of the individual
(point (a) of Article 6 (1) of the General Regulation on Personal Data Protection
(GDPR)). When completing the online newsletter subscription form, you indicate
that you agree to EUROPACIFIC’s use your e-mail address for the purpose of
receiving the newsletter and that you are aware that you can unsubscribe from
the messaging system at any time by clicking the unsubscribe button in the
received e-mail.
Categories of personal data recipients
The operator shall cooperate with processors on the technical aspects of the
establishment, operation and security of direct marketing. The latter process
personal data only exceptionally and to a limited extent (for example random
access to data when solving technical problems). The operator has a relevant
processing contract with the IT service providers.
Information on transfers of personal data to a third country or international organization
Data from e-mail communication is transferred to third countries, as the operator
uses the services of Microsoft Corporation, One Microsoft Way, Redmond,
Washington, USA, on the basis of standard contractual clauses adopted by the
online service provider in addition to the general terms and conditions.
Period of retention of personal data
Your email information is stored until you unsubscribe from the email notification
service.
Rights of the data subject
The individual may revoke the given consent at any time and without negative
consequences. Consent is revoked by unsubscribing from the e-news with the
latter link in the e-mail. The revocation does not affect the processing that took
place until the revocation, nor does it affect the processing of data on another
legal basis. An individual may also exercise the right of access to personal data,
the right to rectification, restriction of processing, deletion or transfer. You can
exercise these rights by contacting us by mail at EUROPACIFIC logistika, d.o.o.,
Ankaranska cesta 5, 6000 Koper or at info@europacific.com.
The right to lodge a complaint with the supervisory authority
The controller strives to process your personal data legally and to protect it with
appropriate technological and organizational means. If you believe that your
personal data is processed by the controller in contravention of applicable
regulations governing the protection of personal data, you have the right to file a
complaint with the Information Commissioner of the Republic of Slovenia
(address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip @ ip-rs.si, phone:
012309730, website: www.ip-rs.si).
Koper, November 2021