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Privacy Policy

Companies in the EUROPACIFIC group (Europacific, logistika d.o.o., Europacific transport d.o.o. and Europacific agent d.o.o., hereinafter: the data controllers) obtain and process personal data of individuals in their business proceeding.
In order to provide you with basic information about the processing of your personal data at EUROPACIFIC, we have drafted this Privacy Policy.
The policy contains information for the individuals that is provided under the General Data Protection Regulation (hereinafter: GDPR), which is sectioned according to the purpose for which the personal data is processed.
The controller processes your personal data when you:
– use our website www.europacific.si,
– order a logistics service from us,
– contact us via any contact form or
– subscribe to our e-newsletter.

The use of europacific website

This information on the processing of personal data is intended for individuals who visit the website www.europacific.si.

Data controller

The controller of your personal data is:
Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p .: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com

Purpose of processing and types of personal data

The controller processes your personal data when visiting the website www.europacific.si in order to monitor and ensure the operation and security of use of the website.
When visiting the website, data processing is performed and that includes:

– the time of access to the website,

– your IP address and

– the address of the website.

In order to visit the website, the processing of the above stated personal data is necessary, as they represent the t.i. essential cookies, which you can read more about in the Cookie Policy.

Legal basis for the processing of personal data

This processing of your personal data is carried out on the basis of the controller’s own legitimate interest (point (f) of Article 6(1) of the General Data Protection Regulation (GDPR)).

Explanation of legitimate interests

The controller may process the personal data of an individual who uses the website due to:
a.) Ensuring information security and the operation of information systems
The controller performs the processing of personal data to ensure information security and operation of information systems, network and information security, prevention of unauthorized access to the controller's information systems and response to computer security threats and incidents. To this end, the operator also performs technical maintenance of the websites and services. These measures and processing relate to the personal data of customers or third parties (such as website visitors).
b.) To prevent and detect abuse and conduct that may have signs of criminal conduct
In case of suspicion of abuse or criminal conduct, the controller may process data on users of websites and online services to an appropriate and proportionate extent for the purpose of identifying and preventing possible fraud or abuse (so- called black list) and may, if appropriate, provide this information to the competent authorities.

Categories of recipients of personal data

The controller may provide the personal data of the individual visiting the website to the following persons:
– external IT website service providers,
– state authorities at their request or in case of suspicion of criminal conduct;

Period of personal data storage

When storing individual’s activity data on the website (IP address), the processing and storage will last only for the time specified in the Cookie Policy, except in the case of incidents and violations. Data collected at the time of the identified abuse may be kept permanently.
Rights of the data subject
An individual may request access to personal data. To exercise your rights, contact us at Europacific, logistika, d.o.o., Ankaranska cesta 5, 6000 Koper, t .: +386 5 6626 380, e .: info@europacific.com.

The right to lodge a complaint with the supervisory authority

The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone: 012309730, website: www.ip-rs.si). For more information, please also follow the link to the Cookie Policy which is an integral part of this Privacy Policy.

ORDERING SERVICES AT EUROPACIFIC

This information is intended for individuals who order the services of a data controller whose core business is comprehensive logistics services.
Data controller
The controller of your personal data is the company from the EUROPACIFIC group to which you have submitted your request or with which you have concluded a contract for the provision of services. Data on companies of EUROPACIFIC group is available at: https://europacific.si/.

Purpose of processing and type of personal data

The basic purpose of the processing of personal data in the provision of services is the conclusion and implementation of a contract in the field of logistics services, which the individual concludes with the controller.
The information that the controller obtains from an individual when performing services is:
  • name and surname,
  • address (if the client is a natural person),
  • company name, data and title/position in the company (if the client is a legal entity and is represented by a natural person),
  • e-mail address,
  • phone number,
  • content of the contract (data on the goods, address for collection and delivery of the goods, amount of the purchase price etc.),
  • other information that the individual provides to the controller when concluding the contract and is necessary for the preparation of the offer or the execution of the contract.
The listed personal data is obtained directly from the individual. The provision of the above stated information is an individual's contractual obligation. The provision of data is essential for the performance of the service. If the individual does not provide the information, he will not be able to conclude a contract for the transport of goods with a company from the EUROPACIFIC group.
Personal data will be used to contact the individual, for example for additional information, coordinate the order, to pick up and deliver the goods and other communication related to the service order.
Due to the implementation of the contract, the controller may disclose the individual’s name, surname, address and telephone number and his company/employer’s name to his delivery partner company.
The operator may also use the data on the electronic and physical address of an individual obtained in the course of performing his services for the purpose of carrying out direct marketing of his products.
The personal data of an individual may also be processed for the purpose of preventing and identifying abuses and conduct that may have signs of criminal conduct, to the extent necessary to achieve these objectives.

Legal basis for the processing of personal data

The legal basis for the processing of personal data in the provision of EUROPACIFIC logistics services is the performance of a contract to which the data subject is a party or the performance of an activity at the request of an individual before the conclusion of the contract (point (b) of Article 6 (1) of the GDPR).
The personal data of an individual ordering EUROPACIFIC services may also be processed on the basis of legitimate interests pursued by the controller pursuant to point (f) of Article 6 (1) of the GDPR or pursuant to paragraph 2 of Article 158 of ZEKom-1 and are explained in the next section.

Explanation of legitimate interests

The controller may process the personal data of an individual who orders his services also due to:
a.) Implementation of direct marketing
For reasons of pursuing business objectives, the controller may process the personal data of customers for the purpose of sending advertising electronic messages (paragraph 2 of Article 158 of ZEKom-1) or physical mail (legitimate interest). In this case the controller is entitled to process the individual's past or unfinished purchase orders and perform basic segmentation (such as type of logistics service and location), so he will be able to prepare a relevant message for the individual (for example offering new products, sending discount coupons, promotional gifts, invitations to events etc.). Such processing may be objected to by the individual at any time in accordance with the procedure described below. EUROPACIFIC is also entitled to send its messages and correspondence equipped with marketing content.

b.) For the purpose of preventing fraud and abuse

In its operations, the controller establishes and maintains a list of persons for whom, on the basis of past experience, it assesses that the conclusion of business relations with them is not appropriate. These are clients who have been suspected of fraud, fraud or other illegal conduct and abuse.

Measures to protect personal data

Personal data on issued invoices, in the invoicing and other programs for handling of goods, shipping documents, e-mails and e-archive are stored at the controller’s registered office and on cloud archive. The controller protects this information by locking the premises where it is stored, passwords on computers and programs, and other measures prescribed by internal acts and legislation.

Categories of personal data recipients

The controller may provide the data of the individual ordering his services to the following recipients:
  • accounting service provider,
  • e-mail service provider,
  • the provider of cloud storage services of the archive documentation,
  • providers of other IT services (technical maintenance of equipment, direct marketing);
  • contractors for deliveries or logistics services,
  • payment service providers (execution of transactions),
  • state bodies in accordance with their legislative powers (such as Slovenian Tax Administration);

Information on transfers of personal data to a third country or international organization

Customer information may be transmitted in the United States of America through communication with the customer via email operated by Microsoft Corporation, One Microsoft Way, Redmond, Washington and cloud storage of business records through Amazon Web Services, Inc., 410 Terry Avenue North, Seattle, under standard contractual clauses adopted by those online service providers in addition to the general terms and conditions.

Period personal data storage

Data on concluded contracts will be kept for 10 years from the fulfillment of the contractual obligation. Insofar as this is necessary for the conduct of legal proceedings, customer data may also be kept for a longer period of time. Data from t.i. black lists are kept permanently.

Period personal data storage

An individual may exercise the right of access to personal data, the right to rectification, restrictions on the processing and transfer of data. You can exercise your rights by contacting the operator by regular mail or e-mail, the contact details of the companies from the EUROPACIFIC group are available at: https://europacific.si.
An individual may object to processing for the purposes of direct marketing on the basis of paragraph 2 of Article 158 of ZEKom-1. The latter does not affect the lawfulness of the processing carried out on that basis until the opposition was lodged and does not affect the processing of personal data processed on other legal bases. Exercise this right by unsubscribing from marketing messages by following the link in the marketing email or by writing to us at info@europacific.com.
We will guarantee the exercise of your rights within one month of receiving the request, and this period may be extended by two months under certain conditions. If we extend the deadline, we will inform you about this and the reasons for this within one month of submitting the request.

The right to lodge a complaint with the supervisory authority

The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip -rs.si phone: 012309730, website: www.ip-rs.si).

ORDERING SERVICES AT EUROPACIFIC

This information on the processing of personal data is intended for individuals who contact us using the standard forms on the website https://europacific.si/.
The online contact forms for communication on our website are:
– the classic contact form,
– the “Request an offer” form and the
– online chatbot.

Controller

The controller of your personal data is:
Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p.: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com

Purpose of processing and type of personal data

The controller processes the personal data you have provided on the online contact forms at: https://europacific.si/, in order to provide you with the information you have requested from us. The data that an individual enters when inquiring on this site is absolutely necessary to provide the required data to the individual.

Legal basis for the processing of personal data

This processing is carried out on the basis of the controller's own legitimate interest (point (f) of Article 6 (1) of the General Data Protection Regulation (GDPR)).

Mandatory information that you provide via the classic contact form is:

  • e-mail address,
  • personal data included in the content of your message;
    The information you provide via the contact form “Request an offer” is:
  • contact details (personal name, company name and industry), e-mail address, telephone number and cargo details), the obligatory details being marked with “*”,
  • the content of your message;
In the event that you communicate with us via an online chatbot we also process information about your IP address, communication time and your actions in the chat room, location and consequently the choice of robot language and other data from cookies. Learn more about Drift Inc.'s online chat cookies in our "Cookie Policy". The content you provide to us via the online chat does not necessarily contain personal data, but it is recommended that you provide us with an email address and your name for easier communication.
The controller processes the data for the purpose of communication when you express such a request. Personal data from the contact forms are not used for other purposes and are not disclosed to third parties, unless the customer wishes to obtain an offer from another company in the EUROPACIFIC group. In this case, the controller may transfer the data necessary for the preparation of the offer or the execution of the contract to another company in the group, using the notice on the processing of personal data from the section "Ordering services at EUROPACIFIC".

Categories of personal data recipients

The controller cooperates with the processors in the technical aspects of the website contact forms functioning, operation and security of the website. The latter process personal data only exceptionally and to a limited extent (for example random access to data when solving technical problems). The controller has concluded appropriate DPA contracts with IT service providers. The controller uses the online chat room of the provider Drift.com, Inc., 222 Berkeley Street, Suite 600 Boston, MA 02116, USA, which acts as a contractual processor. Further information on the processing of personal data can be found in the provider's GDPR explanations: https://www.drift.com/gdpr/ and security and privacy explanations: https://www.drift.com/security/.

Information on transfers of personal data to a third country or international organization

Data from online communication can be transferred to the USA, as the controller uses the services of e-mail provider Microsoft Corporation, One Microsoft Way, Redmond, Washington, USA, on the basis of standard contractual clauses adopted by the web provider in addition to the general terms and conditions for its services.
Processor Drift Inc. processes data through sub-processors outside the EU (listed at https://www.drift.com/data-processing-addendum/), with whom it has a contractual relationship covering the view of personal data protection.

Period of retention of personal data

The controller will process personal data from the contact forms until the purpose of their processing is achieved, i.e. completion of communication with the individual. If the communication is part of a contract, it is kept in accordance with the explanations in the section "Ordering services at EUROPACIFIC

Rights of the data subject

An individual may exercise the right of access to personal data, the right to rectification, restriction of processing, deletion or objection to the processing. The rights can be exercised by contacting us by mail at EUROPACIFIC logistika, d.o.o., Ankaranska cesta 5, 6000 Koper or at info@europacific.com.
We will guarantee the exercise of your rights within one month of receiving the request, and this period may be extended by two months under certain conditions. If we extend the deadline, we will inform you about this and the reasons for this within one month of submitting the request.

The right to lodge a complaint with the supervisory authority

The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip @ ip-rs.si, phone: 012309730, website: www.ip-rs.si).

SUBSCRIBING TO NEWSLETTER

This information on the processing of personal data is intended for individuals who subscribe to the EUROPACIFIC electronic newsletter via the website www.europacific.si.

Controller

The controller of your personal data is:

Europacific Logistika d.o.o.
Ankaranska cesta 5, 6000 Koper
p .: +386 5 6626 380
f .: +386 5 6626 384
e .: info@europacific.com

Purpose of processing and type of personal data

The purpose of the processing is for the controller to inform the registered individuals about novelties and offers in the field of logistics. The information may also relate to the operator's subsidiaries (i.e. Europacific agent d.o.o. and Europacific transport, d.o.o.). In addition to your IP number, the operator only processes your e-mail address (e-mail address), which you enter in the online form and the date and time of registration.
Legal basis for the processing of personal data
This processing is carried out on the basis of the given consent of the individual (point (a) of Article 6 (1) of the General Regulation on Personal Data Protection (GDPR)). When completing the online newsletter subscription form, you indicate that you agree to EUROPACIFIC’s use your e-mail address for the purpose of receiving the newsletter and that you are aware that you can unsubscribe from the messaging system at any time by clicking the unsubscribe button in the received e-mail.

Categories of personal data recipients

The operator shall cooperate with processors on the technical aspects of the establishment, operation and security of direct marketing. The latter process personal data only exceptionally and to a limited extent (for example random access to data when solving technical problems). The operator has a relevant processing contract with the IT service providers.

Information on transfers of personal data to a third country or international organization

Data from e-mail communication is transferred to third countries, as the operator uses the services of Microsoft Corporation, One Microsoft Way, Redmond, Washington, USA, on the basis of standard contractual clauses adopted by the online service provider in addition to the general terms and conditions.

Period of retention of personal data

Your email information is stored until you unsubscribe from the email notification service.

Rights of the data subject

The individual may revoke the given consent at any time and without negative consequences. Consent is revoked by unsubscribing from the e-news with the latter link in the e-mail. The revocation does not affect the processing that took place until the revocation, nor does it affect the processing of data on another legal basis. An individual may also exercise the right of access to personal data, the right to rectification, restriction of processing, deletion or transfer. You can exercise these rights by contacting us by mail at EUROPACIFIC logistika, d.o.o., Ankaranska cesta 5, 6000 Koper or at info@europacific.com.

The right to lodge a complaint with the supervisory authority

The controller strives to process your personal data legally and to protect it with appropriate technological and organizational means. If you believe that your personal data is processed by the controller in contravention of applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (address: Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip @ ip-rs.si, phone: 012309730, website: www.ip-rs.si).
Koper, November 2021